August 20, 2017

testimonials

Our health insurance carrier mistakenly thought we had a 2nd policy.  We found out when they demanded refunds from every doctor we visited in the last six months.  The ACBI team quickly corrected the error with the insurance carrier. They also went the extra mile to contact each doctor's office to let them know as well.  That saved us countless hours of dealing with unnecessary medical bills.  Please extend our thanks to your team for a job well done.

B.L.


 I have worked with John Davidson for over 15 years, due to his focus on providing proper service to his customers -- using him for my own insurance needs, as well as recommending him to my clients.  That is why I am so happy with his recent move to ACBI.  After only a few months, several of my clients have noted a dramatic improvement in the level of support they are receiving... and have expressed their satisfaction with me, for recommending that they move with John to ACBI.  Thanks, ACBI!

Don Logan; Managing Partner;
Next Level Growth, LLC -- Trumbull, CT


 I am so happy and so appreciative for the extraordinary service we have experienced with Mark Wilhelm and Brian Lowell. Thanking them didn't seem enough so I wanted to let you know how exceptional their work is. I have never had an agent provide such attention to detail, be so responsive and dedicated. And now I have 2 agents and they are both at ACBI. In addition, they both provided better coverage for us at a lower cost.  Thank you.

  D.S.


 I wanted to take a moment to say Thank You for all that you do for us.  It’s so easy to rely on you and your firm. Your customer service is over and beyond and we truly appreciate you and all that you do for us to make our lives easier.  I know there are times we hit you with requests last minute, or second even, and you guys never complain. Thank you for putting up with the whole crew of us!

   R.P., Philadelphia PA


 I wanted to thank the three of you for making this process the best of possible scenarios. Customer service just plain stinks in most cases, people aren't accessible or helpful. However, all three of you have been great, returned my calls or answered my many questions. I really appreciate it - especially since this in my first foray in having an insurance claim. I just want to thank you guys for making this way less stressful than I expected it to be.  

                                                C.P.,
                                                          Stamford CT


I want to let you know how lovely it was to speak with Jen (Roberts). She returned my text immediately and called minutes after I shared my phone number. She is very professional, well informed and personable. She gets it. You are very fortunate to have her as a part of your team.  

                                                    Kelly H.


Thank you for your excellent performance over the years.  I always suggest your name to potential clients based on your loyalty, honesty, and knowledge of the insurance industry.  It has always been my belief that you are a friend as well as a professional associate.

Your product line and attention to detail has made me a lifelong customer.  It is also satisfying as a customer to deal with just a "good guy" and gentleman who surrounds himself with qualified support.

JS
Middlebury, CT


I can't recommend Mark Wilhelm and ACBI highly enough.  Mark distinguished himself across all of my family's insurance needs - from home to flood to auto to umbrella liability - yielding better coverage for less than half the cost I had been paying and saving us several thousand dollars annually.  In particular, after lifting and substantially renovating our house in the aftermath of Hurricane Sandy, Mark expertly navigated very complex FEMA regulations and pursued a wide range of coverage options to achieve a vastly superior result for our home and flood insurance.

Neil Foster
Homeowner, Noroton Bay, Darien


It's great working with such a well informed professional.  It's so hard these days to find people who really understand their business so well.

J. Spiewak


Carol Rogo has consistently been there when we needed her attention. She is professional, knowledgeable and responsive. She has helped find policies appropriate for our needs and makes sure claims are executed fairly and quickly. Carol provides excellent service and we couldn’t recommend her more highly.

Michael. O. McClung, AIA
Shope Reno Wharton Associates
South Norwalk, Connecticut


I have had the pleasure of working with ACBI for several years. The management and staff are truly exceptional and their attention to detail and responsiveness is second to none.

David S. Gorbach, President
Colonial Realty
Fairfield, Connecticut


 As the CFO of Shamrock Home Care, I am pleased to say Sue Mason and ACBI have provided Shamrock with professional expertise in placing our  insurance with the best and most cost effective insurance carriers. I can’t recommend ACBI highly enough.

Kevin J. Donohoe, CFO
Shamrock Home Care, Inc.
Fairfield, Connecticut


We have been clients of ACBI for many years and Kim Champion has been responsible for our insurance. Kim is responsive, diligent, resourceful, and a pleasure to work with. Every inquiry or issue is met with total dedication and thoroughness. In short we think Kim and ACBI are excellent.

Melissa & Paul Levy


Dr. and Mrs. Robert Levy have been associated with Associated Community Brokers, Inc. for many years. It has been and continues to be a wonderful relationship. It is a large company, well diversified and established for many years. However, it is a company with heart and built on personal service to their clients. The staff is superb, always there for you even after business hours. They take a personal interest in each inquiry and respond immediately.
In all our dealings with Dan Keane and his wonderful staff, there is not enough praise. We would recommend this agency to anyone seeking professional insurance information, advice, policy updates and any ideas concerning the correct insurance.

Dr. and Mrs. Robert Levy
Kearny, New Jersey


 Working with Sean Rabinowitz is effortless. His attention to the needs of my family and my employees could not be better. He continues to work beyond my expectations from the smallest detail to seemingly impossible requests. His patience and professionalism are truly a lost art in today’s society. I can honestly say Integrated Sports Therapy would not be where it is today without Sean and the team at ACBI.

EJ Zebro, President
Intergrated Sports Therapy


We have found Carol Rogo to not only be extremely responsive but more importantly she proactively manages our insurance program. She saves us time and money!!

Marita K. Wein


Sue Mason consistently demonstrates willing “can do” attitude whenever we have come to her for assistance. She is a take charge person who is able to present creative ideas and communicate the benefits. She has exceeded our expectations in successfully negotiating the best possible quote for us every year. I find her consistently pleasant tackling all requests with dedication and a smile. Sue’s sensitivity, diligence, energy, and sense of humor make working with her a joy!! 

Senior Underwriter
Nautilus Insurance Company
Scottsdale, Arizona


 Sue Mason continually impresses me with her customer service. She has always provided prompt service and I feel she is genuinely concerned that our needs are met. I enjoy working with ACBI and can’t say enough good things about them.

Rhonda Reno, Controller
Carolina Casualty Insurance Group
Jacksonville, Florida 


 

ACBI gives superb service!! The staff is very knowledgeable of our specific needs for insurance documentation regardless of whether it is for vehicles, state agencies, customers, landlords or personnel coverage. Their response is very fast and in virtually in all instances, we have our requirements met within one hour after sending the request. All staff are readily available for advice and opinions on the various issues that tend to arise in our business. Highly recommended.

Rick Shaw,V.P.
Decision One Corporation 
Philadelphia, Pennsylvania


 

I’ve done business with Associated Community Brokers for almost 10 years. They have always provided timely service and helpful advice and insight. The complete protection package they fashioned with top carriers in the financial services field has always responded as intended. This has allowed our company to continue our own business pursuits with no interruption or distractions.

Walt Strauss
Admiral Insurance Company
Cherry Hill, New Jersey


We have been clients of ACBI for 10 years and they have routinely gone above and beyond in taking care of our insurance needs. Not only do they answer questions and explain policy details quickly and clearly, they advise us based on specific situations.|

Karen B
Southport, Connecticut


Carol Rogo has been a great partner with the Gibson family over the years in helping us through the maze of options to be considered in finding just the right insurance coverage for our family and home. Not only is she knowledgeable but her proactive approach and customer service has always been appreciated and continues to be. Carol has a wonderful business manner and makes us feel like we’re the most important client in the office. We feel fortunate Carol and ACBI are our insurance professionals. 

Denny Gibson 
Westport, Connecticut    

________________________________________________________________________________________________

A short statement is in order to commend the agent on this loss, Mr. Thomas J. Landrigan.  Mr. Landrigan was very helpful with this claim.  He worked as a go-between with the contractors, the client, the cleaning company as well as both insurance adjusters.  He was very diligent in looking after the interest of the client while attempting to insure that the carriers were treated fairly.  He kept me, as well as the other adjuster on this large claim, "in the loop" as the claim evolved.  He helped both adjusters to resolve flood vs wind damage, as well as to address items that overlapped in the estimates.  He was very helpful in explaining to the client to coverages in the two policies as well as the differences between the two.  He is an asset to the companies that he represents.

Louis D. Rhodes
Simsol Insurance Services, Inc.